Last updated: May 2026 · Clear, fair, and easy to understand
This Refund Policy explains when and how you can request a refund for purchases made on ConnectHub ("we", "us", "our") at connecthub.love. By making a purchase, you agree to this policy. Where local consumer-protection law gives you stronger rights, those rights apply in addition to this policy.
You may request a full refund of your most recent subscription payment within 14 days of the charge if you have not used any premium-only features (such as advanced filters, who-viewed-you, incognito browsing, or priority boost) during that billing period. Refund requests after 14 days, or after premium features have been used, are reviewed case-by-case and may be approved at our discretion.
Subscriptions auto-renew at the end of each billing period unless cancelled. You can cancel at any time from your account settings — your subscription will remain active through the end of the current period, and you will not be charged again. Cancellation does not, by itself, generate a refund for the current period.
Coins are virtual in-app currency with no real-world monetary value. All coin purchases are final and non-refundable, including unused coin balances. This includes coins spent on profile boosts, gifts, super-likes, and other one-off perks. We strongly recommend purchasing only the coin pack you intend to use.
Regardless of the rules above, we will issue a full refund if: (a) you were charged in error or twice for the same purchase; (b) the service was unavailable for an extended period preventing you from using what you paid for; (c) your account was wrongly suspended and the suspension is overturned; or (d) you are required by applicable law to receive a refund.
We will generally not issue refunds when: (a) you forgot to cancel a subscription before auto-renewal; (b) you no longer wish to use the service after the 14-day window; (c) your account was suspended for violating our Terms of Service; (d) coins have been spent on in-app activities; (e) you are dissatisfied with matches, messages, or the experience of meeting other users — we cannot guarantee romantic outcomes.
Email support@connecthub.love from the email address registered to your account with: (1) the date of the charge, (2) the amount, (3) a brief description of the issue, and (4) the order ID or receipt if available. We respond within 3 business days. Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank or card provider.
If you have a problem with a charge, please contact us before disputing the charge with your bank or card issuer. Chargebacks initiated without first contacting us may result in your account being suspended pending review, as we need to investigate the dispute. We always prefer to resolve issues directly and quickly.
Payments on ConnectHub are processed by trusted, PCI-DSS compliant third-party payment providers. Refunds are issued through the same provider that processed the original payment. We do not store full card numbers on our servers.
We may update this Refund Policy from time to time. The updated policy will be posted on this page with a revised "Last updated" date. Material changes will be communicated by email or in-app notification. Your continued use of ConnectHub after changes take effect constitutes acceptance of the updated policy.
For refund requests or questions about this policy, contact us at support@connecthub.love. For general account or technical issues, please use the same address. We aim to respond within 24 hours during business days.
See also our Terms of Service and Privacy Policy.
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